Student and Alumni Resources

Student Requests

If you wish to access your academic records, please fill out the:

Access to Personal Information Request Form

Replacement Certificate Request Form


For more information, contact:
ICA Professional Development Office
By email or by phone at (416) 482-1396 Ext. 227

Privacy Policy


In compliance with applicable privacy legislation, the ICA is committed to protecting the privacy of your personal information. As a student enrolled in one of our education programs, your privacy is protected, as follows.

We limit our collection of personal information to information which you supply and which is necessary to provide the course offerings in a suitable environment. The information we will request you provide to us will include:

  • Telephone numbers (home, work and/or cellular)
  • Email addresses
  • Home address
  • Credit card or chequing information
  • Any information deemed to be necessary to administer your program (which may include information about allergies, dietary restrictions or any medical restrictions relevant to meals to be provided during the session, physical accommodations for the course location etc.)

This information is required to process your application, to allow us to administer our courses and for emergency contact purposes.

Any information you supply on your course application form is deemed to have been provided with your consent. We require this information to create a student file and to determine admission and/or eligibility, as well as to administer the program in which you are enrolled. Information will also be used to fulfill our statutory reporting obligations to the federal government in preparing documents for taxation purposes.

Those who will have access to the information you submit on your forms will be the Education Director and/or the Education Administrator(s), our accounting personnel and to a limited extent, your teacher or any other ICA employee who requires the information in the performance of his/her employment duties.

Third parties acting on behalf of the ICA will also be advised if necessary to provide you with the courses. For example, if you pay your fees with a credit card, the third party credit card processor will be provided with the information required to process the payment. If you have dietary restrictions, the third party catering the meals will be advised.

We may use your information to contact you about your experience in the course or other education offerings at the ICA.

If you do not want to be contacted, you have the opportunity to opt-out of these communications on your application or by contacting the Privacy Officer.

You may be asked to share phone numbers with other students, to facilitate meeting outside of class time, or to do group work. Your phone number will not be shared without your consent, and we will only share the phone number(s) that we have permission to provide.

We undertake not to provide your personal information to third parties, including other students and your employer, without your written consent, except as may be required or permitted by the applicable privacy legislation or as described in this policy.

Your information will be stored in secure hard copy files [in the Education Department offices and when applicable, in the Education Department Archives] and in password protected computer files, which are also protected by a firewall.

The information we will store will include any personal information you have provided to us, as well as confirmation of payment, completion of program, grades and other details and will consitute your entire academic record. Your payment information will be retained for 7 years, and after that, a record of your name, program and grades will be retained in the ICA Education Department, in secure hard copy and in password protected computer files, which are also protected by a firewall.

If at any time, you wish to access your personal information, to review, correct or challenge it, you must contact ICA's Privacy Officer in writing (fax and email are acceptable).

You may also request that verification of your attendance or grade be made available to a third party, such as an employer, or education provider. This information will be provided only upon written authorization from you.

If you wish to access your academic records, please fill out the Access to Personal Information Request Form.

If you wish to provide information about your academic record to a third party (another education facility, or an employer or prospective employer), you must provide written permission to the ICA Privacy Officer contained in the "Release of Information to Third Party" section of the Access to Personal Information Request Form.

If you are inquiring about another individual's academic record, we will not release ANY information without that person's written consent. Without consent, we will not verify or divulge registration, attendance, completion of any programs or any grades. This also applies to current employers.

This policy may be changed at any time. To confirm this is the most current version, contact the ICA Privacy Officer. (This version is dated January, 2012).

ICA Privacy Officer: Jo-Ann McQuillan

Email: jmcquillan@icacanada.ca

Phone: 416-482-1369 Ext. 224

FAX: 416-482-1856